Vox vs Openserve Review 2026: Which Is Best on Fibre?
Choosing between Vox and Openserve on Fibre? Below is a full side-by-side of entry pricing, throttling and Fair Use policy, customer ratings and support. On price, Vox leads from R399/mo; on overall satisfaction, Openserve edges ahead at ★ 3.9.
Best for value
Vox
R399/mo entry price
Best for satisfaction
Openserve
★ 3.9 from 12,600 reviews
Vox vs Openserve: full comparison matrix
Pricing & ratings last reviewed: · Next review by 1 July 2026
| Metric | Vox | Openserve |
|---|---|---|
| Entry price | R399/mo | R399/mo |
| Overall rating | ★ 3.8 (6,740 reviews) | ★ 3.9 (12,600 reviews) |
| Network types | Fibre, Fixed LTE, 5G | Fibre |
| Throttling / FUP | Uncapped fibre with optional shaped/unshaped tiers; business SLAs available. | Wholesale fibre lines are uncapped; ISP overlay determines shaping policy. |
| Truly uncapped | Yes | Yes |
| Support rating | ★ 3.7 | ★ 3.6 |
| Support channels | Phone, Email, Account Manager, Live Chat | Phone, Email, ISP-mediated |
| Support hours | 24/7 for business SLAs | Mon–Fri 08:00–17:00 (line faults via ISP) |
| Trading since | 1998 | 2015 |
Vox
Pros
- + Strong for SME and business customers
- + Converged voice + data + cloud
- + Optional SLA-backed plans
Cons
- – Consumer support less responsive than niche ISPs
- – Higher complexity in plan catalogue
Openserve
Pros
- + Largest fibre coverage footprint nationally
- + Mature, stable infrastructure
- + Many ISP choices on the line
Cons
- – Symmetrical speeds limited on some legacy tiers
- – Fault resolution routed through ISP
Vox vs Openserve: FAQs
- Is Vox or Openserve cheaper?
- Vox has the lower entry price at R399 per month versus R399 for Openserve.
- Which has better customer support, Vox or Openserve?
- Openserve holds the higher overall rating at 3.9 out of 5, with support channels including Phone, Email, ISP-mediated.
- Does Vox throttle or apply a Fair Use Policy?
- Uncapped fibre with optional shaped/unshaped tiers; business SLAs available.
- Does Openserve throttle or apply a Fair Use Policy?
- Wholesale fibre lines are uncapped; ISP overlay determines shaping policy.
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