Is Vox or MetroFibre cheaper?

Vox has the lower entry price at R399 per month versus R399 for MetroFibre.

Which has better customer support, Vox or MetroFibre?

MetroFibre holds the higher overall rating at 4.0 out of 5, with support channels including Phone, Email, ISP-mediated.

Does Vox throttle or apply a Fair Use Policy?

Uncapped fibre with optional shaped/unshaped tiers; business SLAs available.

Does MetroFibre throttle or apply a Fair Use Policy?

Open-access uncapped fibre; strong symmetrical and gigabit tiers.

Vox vs MetroFibre Review 2026: Which Is Best on Fibre?

Choosing between Vox and MetroFibre on Fibre? Below is a full side-by-side of entry pricing, throttling and Fair Use policy, customer ratings and support. On price, Vox leads from R399/mo; on overall satisfaction, MetroFibre edges ahead at ★ 4.0.

Best for value

Vox

R399/mo entry price

Best for satisfaction

MetroFibre

★ 4.0 from 5,600 reviews

Vox vs MetroFibre: full comparison matrix

Pricing & ratings last reviewed: 1 June 2026· Next review by 1 July 2026

Vox versus MetroFibre feature comparison
Metric	Vox	MetroFibre
Entry price	R399/mo	R399/mo
Overall rating	★ 3.8 (6,740 reviews)	★ 4.0 (5,600 reviews)
Network types	Fibre, Fixed LTE, 5G	Fibre
Throttling / FUP	Uncapped fibre with optional shaped/unshaped tiers; business SLAs available.	Open-access uncapped fibre; strong symmetrical and gigabit tiers.
Truly uncapped	Yes	Yes
Support rating	★ 3.7	★ 3.9
Support channels	Phone, Email, Account Manager, Live Chat	Phone, Email, ISP-mediated
Support hours	24/7 for business SLAs	Mon–Sun 08:00–20:00 (faults via ISP)
Trading since	1998	2011

Vox

Pros

+ Strong for SME and business customers
+ Converged voice + data + cloud
+ Optional SLA-backed plans

Cons

– Consumer support less responsive than niche ISPs
– Higher complexity in plan catalogue

MetroFibre

Pros

+ Excellent symmetrical and gigabit tiers
+ Strong estate coverage
+ Reliable uptime record

Cons

– Footprint smaller than the big two
– Concentrated in Gauteng/Western Cape

Vox vs MetroFibre: FAQs

Is Vox or MetroFibre cheaper?: Vox has the lower entry price at R399 per month versus R399 for MetroFibre.
Which has better customer support, Vox or MetroFibre?: MetroFibre holds the higher overall rating at 4.0 out of 5, with support channels including Phone, Email, ISP-mediated.
Does Vox throttle or apply a Fair Use Policy?: Uncapped fibre with optional shaped/unshaped tiers; business SLAs available.
Does MetroFibre throttle or apply a Fair Use Policy?: Open-access uncapped fibre; strong symmetrical and gigabit tiers.

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