Openserve vs MetroFibre Review 2026: Which Is Best on Fibre?
Choosing between Openserve and MetroFibre on Fibre? Below is a full side-by-side of entry pricing, throttling and Fair Use policy, customer ratings and support. On price, Openserve leads from R399/mo; on overall satisfaction, MetroFibre edges ahead at ★ 4.0.
Best for value
Openserve
R399/mo entry price
Best for satisfaction
MetroFibre
★ 4.0 from 5,600 reviews
Openserve vs MetroFibre: full comparison matrix
Pricing & ratings last reviewed: · Next review by 1 July 2026
| Metric | Openserve | MetroFibre |
|---|---|---|
| Entry price | R399/mo | R399/mo |
| Overall rating | ★ 3.9 (12,600 reviews) | ★ 4.0 (5,600 reviews) |
| Network types | Fibre | Fibre |
| Throttling / FUP | Wholesale fibre lines are uncapped; ISP overlay determines shaping policy. | Open-access uncapped fibre; strong symmetrical and gigabit tiers. |
| Truly uncapped | Yes | Yes |
| Support rating | ★ 3.6 | ★ 3.9 |
| Support channels | Phone, Email, ISP-mediated | Phone, Email, ISP-mediated |
| Support hours | Mon–Fri 08:00–17:00 (line faults via ISP) | Mon–Sun 08:00–20:00 (faults via ISP) |
| Trading since | 2015 | 2011 |
Openserve
Pros
- + Largest fibre coverage footprint nationally
- + Mature, stable infrastructure
- + Many ISP choices on the line
Cons
- – Symmetrical speeds limited on some legacy tiers
- – Fault resolution routed through ISP
MetroFibre
Pros
- + Excellent symmetrical and gigabit tiers
- + Strong estate coverage
- + Reliable uptime record
Cons
- – Footprint smaller than the big two
- – Concentrated in Gauteng/Western Cape
Openserve vs MetroFibre: FAQs
- Is Openserve or MetroFibre cheaper?
- Openserve has the lower entry price at R399 per month versus R399 for MetroFibre.
- Which has better customer support, Openserve or MetroFibre?
- MetroFibre holds the higher overall rating at 4.0 out of 5, with support channels including Phone, Email, ISP-mediated.
- Does Openserve throttle or apply a Fair Use Policy?
- Wholesale fibre lines are uncapped; ISP overlay determines shaping policy.
- Does MetroFibre throttle or apply a Fair Use Policy?
- Open-access uncapped fibre; strong symmetrical and gigabit tiers.
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