Is Openserve or Cool Ideas cheaper?

Openserve has the lower entry price at R399 per month versus R425 for Cool Ideas.

Which has better customer support, Openserve or Cool Ideas?

Cool Ideas holds the higher overall rating at 4.6 out of 5, with support channels including Phone, Email, Community Forum.

Does Openserve throttle or apply a Fair Use Policy?

Wholesale fibre lines are uncapped; ISP overlay determines shaping policy.

Does Cool Ideas throttle or apply a Fair Use Policy?

Genuinely uncapped and unshaped; popular with gamers for low-latency peering.

Openserve vs Cool Ideas Review 2026: Which Is Best on Fibre?

Choosing between Openserve and Cool Ideas on Fibre? Below is a full side-by-side of entry pricing, throttling and Fair Use policy, customer ratings and support. On price, Openserve leads from R399/mo; on overall satisfaction, Cool Ideas edges ahead at ★ 4.6.

Best for value

Openserve

R399/mo entry price

Best for satisfaction

Cool Ideas

★ 4.6 from 9,230 reviews

Openserve vs Cool Ideas: full comparison matrix

Pricing & ratings last reviewed: 1 June 2026· Next review by 1 July 2026

Openserve versus Cool Ideas feature comparison
Metric	Openserve	Cool Ideas
Entry price	R399/mo	R425/mo
Overall rating	★ 3.9 (12,600 reviews)	★ 4.6 (9,230 reviews)
Network types	Fibre	Fibre
Throttling / FUP	Wholesale fibre lines are uncapped; ISP overlay determines shaping policy.	Genuinely uncapped and unshaped; popular with gamers for low-latency peering.
Truly uncapped	Yes	Yes
Support rating	★ 3.6	★ 4.7
Support channels	Phone, Email, ISP-mediated	Phone, Email, Community Forum
Support hours	Mon–Fri 08:00–17:00 (line faults via ISP)	Mon–Sun 07:00–22:00
Trading since	2015	2011

Openserve

Pros

+ Largest fibre coverage footprint nationally
+ Mature, stable infrastructure
+ Many ISP choices on the line

Cons

– Symmetrical speeds limited on some legacy tiers
– Fault resolution routed through ISP

Cool Ideas

Pros

+ Excellent international peering and gaming latency
+ Highly rated technical support
+ No throttling whatsoever

Cons

– Fibre-only (no LTE/5G fallback)
– Slightly higher entry price

Openserve vs Cool Ideas: FAQs

Is Openserve or Cool Ideas cheaper?: Openserve has the lower entry price at R399 per month versus R425 for Cool Ideas.
Which has better customer support, Openserve or Cool Ideas?: Cool Ideas holds the higher overall rating at 4.6 out of 5, with support channels including Phone, Email, Community Forum.
Does Openserve throttle or apply a Fair Use Policy?: Wholesale fibre lines are uncapped; ISP overlay determines shaping policy.
Does Cool Ideas throttle or apply a Fair Use Policy?: Genuinely uncapped and unshaped; popular with gamers for low-latency peering.

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