Is MetroFibre or Cool Ideas cheaper?

MetroFibre has the lower entry price at R399 per month versus R425 for Cool Ideas.

Which has better customer support, MetroFibre or Cool Ideas?

Cool Ideas holds the higher overall rating at 4.6 out of 5, with support channels including Phone, Email, Community Forum.

Does MetroFibre throttle or apply a Fair Use Policy?

Open-access uncapped fibre; strong symmetrical and gigabit tiers.

Does Cool Ideas throttle or apply a Fair Use Policy?

Genuinely uncapped and unshaped; popular with gamers for low-latency peering.

MetroFibre vs Cool Ideas Review 2026: Which Is Best on Fibre?

Choosing between MetroFibre and Cool Ideas on Fibre? Below is a full side-by-side of entry pricing, throttling and Fair Use policy, customer ratings and support. On price, MetroFibre leads from R399/mo; on overall satisfaction, Cool Ideas edges ahead at ★ 4.6.

Best for value

MetroFibre

R399/mo entry price

Best for satisfaction

Cool Ideas

★ 4.6 from 9,230 reviews

MetroFibre vs Cool Ideas: full comparison matrix

Pricing & ratings last reviewed: 1 June 2026· Next review by 1 July 2026

MetroFibre versus Cool Ideas feature comparison
Metric	MetroFibre	Cool Ideas
Entry price	R399/mo	R425/mo
Overall rating	★ 4.0 (5,600 reviews)	★ 4.6 (9,230 reviews)
Network types	Fibre	Fibre
Throttling / FUP	Open-access uncapped fibre; strong symmetrical and gigabit tiers.	Genuinely uncapped and unshaped; popular with gamers for low-latency peering.
Truly uncapped	Yes	Yes
Support rating	★ 3.9	★ 4.7
Support channels	Phone, Email, ISP-mediated	Phone, Email, Community Forum
Support hours	Mon–Sun 08:00–20:00 (faults via ISP)	Mon–Sun 07:00–22:00
Trading since	2011	2011

MetroFibre

Pros

+ Excellent symmetrical and gigabit tiers
+ Strong estate coverage
+ Reliable uptime record

Cons

– Footprint smaller than the big two
– Concentrated in Gauteng/Western Cape

Cool Ideas

Pros

+ Excellent international peering and gaming latency
+ Highly rated technical support
+ No throttling whatsoever

Cons

– Fibre-only (no LTE/5G fallback)
– Slightly higher entry price

MetroFibre vs Cool Ideas: FAQs

Is MetroFibre or Cool Ideas cheaper?: MetroFibre has the lower entry price at R399 per month versus R425 for Cool Ideas.
Which has better customer support, MetroFibre or Cool Ideas?: Cool Ideas holds the higher overall rating at 4.6 out of 5, with support channels including Phone, Email, Community Forum.
Does MetroFibre throttle or apply a Fair Use Policy?: Open-access uncapped fibre; strong symmetrical and gigabit tiers.
Does Cool Ideas throttle or apply a Fair Use Policy?: Genuinely uncapped and unshaped; popular with gamers for low-latency peering.

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