Cool Ideas vs MetroFibre Review 2026: Which Is Best on Fibre?
Choosing between Cool Ideas and MetroFibre on Fibre? Below is a full side-by-side of entry pricing, throttling and Fair Use policy, customer ratings and support. On price, MetroFibre leads from R399/mo; on overall satisfaction, Cool Ideas edges ahead at ★ 4.6.
Best for value
MetroFibre
R399/mo entry price
Best for satisfaction
Cool Ideas
★ 4.6 from 9,230 reviews
Cool Ideas vs MetroFibre: full comparison matrix
Pricing & ratings last reviewed: · Next review by 1 July 2026
| Metric | Cool Ideas | MetroFibre |
|---|---|---|
| Entry price | R425/mo | R399/mo |
| Overall rating | ★ 4.6 (9,230 reviews) | ★ 4.0 (5,600 reviews) |
| Network types | Fibre | Fibre |
| Throttling / FUP | Genuinely uncapped and unshaped; popular with gamers for low-latency peering. | Open-access uncapped fibre; strong symmetrical and gigabit tiers. |
| Truly uncapped | Yes | Yes |
| Support rating | ★ 4.7 | ★ 3.9 |
| Support channels | Phone, Email, Community Forum | Phone, Email, ISP-mediated |
| Support hours | Mon–Sun 07:00–22:00 | Mon–Sun 08:00–20:00 (faults via ISP) |
| Trading since | 2011 | 2011 |
Cool Ideas
Pros
- + Excellent international peering and gaming latency
- + Highly rated technical support
- + No throttling whatsoever
Cons
- – Fibre-only (no LTE/5G fallback)
- – Slightly higher entry price
MetroFibre
Pros
- + Excellent symmetrical and gigabit tiers
- + Strong estate coverage
- + Reliable uptime record
Cons
- – Footprint smaller than the big two
- – Concentrated in Gauteng/Western Cape
Cool Ideas vs MetroFibre: FAQs
- Is Cool Ideas or MetroFibre cheaper?
- MetroFibre has the lower entry price at R399 per month versus R425 for Cool Ideas.
- Which has better customer support, Cool Ideas or MetroFibre?
- Cool Ideas holds the higher overall rating at 4.6 out of 5, with support channels including Phone, Email, Community Forum.
- Does Cool Ideas throttle or apply a Fair Use Policy?
- Genuinely uncapped and unshaped; popular with gamers for low-latency peering.
- Does MetroFibre throttle or apply a Fair Use Policy?
- Open-access uncapped fibre; strong symmetrical and gigabit tiers.
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